Frequently Asked Questions

Find answers to common questions about our laser tag systems, equipment, and services.

Products & Equipment

We offer a wide range of equipment for laser tag, including taggers and hit sensors, as well as accessories and props. All are purpose-built to work under the same system.

Yes! Our equipment is available in different colors and can be customized through our shop to match your aesthetic.

The taggers' range can reach up to 300 meters, making them suitable for large arenas and even outdoor fields.

The batteries can last 8+ hours on a single charge, feature quick charging and overcharge protection, and are easy to swap.

All Laser Tactics equipment comes with a standard 2-year warranty covering production defects and hardware failures under normal commercial use.

Absolutely. Our equipment is specifically designed for commercial, daily use in entertainment venues.

Yes, we offer volume discounts for bulk orders and complete venue packages. Contact us with your requirements for a custom quote tailored to your business needs.

System & Capabilities

Our laser tag system can handle anything from small groups of about 10 players to large arenas with up to 200 players at once.

Our system works in various settings, including escape rooms, laser tag arenas, outdoor fields, mobile installations, and family entertainment centers. The equipment is designed to adapt to a range of venue sizes and configurations.

The system supports multiple game modes including:

  • Team battles and free-for-all (FFA)
  • Capture the flag
  • Checkpoint-based missions
  • Mission-based scenarios

Yes, our equipment is suitable for outdoor use. The IR system works well in a range of lighting conditions. However, we recommend providing some weather protection for equipment storage between sessions.

Yes, all devices communicate wirelessly, eliminating the need for cables during gameplay. This allows for maximum mobility and easier venue setup.

Software & Management

Our system includes control software that launches games, manages player groups, checks equipment status, and adjusts game settings. The interface is easy to learn and simple to use every day.

No, our software is designed with operators in mind. Simple workflows help staff start and reset games quickly. Most operators can learn the basics within 30 minutes, and we provide training materials and support.

Yes, the management interface provides a real-time overview of all devices, including battery levels, connection status, and device health. This helps you identify issues before they impact gameplay.

The core system operates on your local network and doesn't require internet connectivity for gameplay. However, internet access is needed for software updates.

Yes, we regularly release firmware updates that add new features, improve performance, and fix issues. Updates can be deployed remotely to all equipment through the management software.

Purchase & Support

You can browse and customize products on our website, or contact us directly for larger orders or custom packages. Our team will work with you to configure the right solution for your venue.

Yes, we offer installation support and setup assistance. For large installations, we can provide on-site setup services. Remote support and detailed documentation are included with all orders.

We provide comprehensive technical support, including email support, phone support during business hours, and access to detailed documentation.

Yes, we provide training materials and can arrange training sessions for your staff. For larger installations, on-site training can be included as part of the setup package.